FAQ

ORDERS

What payment methods does effyes accept?

Visa, Mastercard, PayPal, AfterPay, Shop Pay, Apple Pay and Google Pay. Is there a payment method missing that you would like us to offer? Let us know!

Can I change or cancel my order once I've placed it?

If you're fast enough - yes! It's a race against the clock so if you want to change your order please email hello@effyes.com.au with your order details as soon as possible and we will try and help! If our warehouse legends get your order sent before we hear from you, unfortuantely we can't change it.

Can I track my order?

Abso-blooming-lutely! You can check the status of your order in our website chat. (You'll just need your order number and email address the order was made with) You'll also be sent an email with your order's tracking number when the order has been picked up by our shipping partner.

PRODUCTS

What type of lubricant to use with my silicone sex toy

What's the key to a long and healthy lifespan for a silicone sex toy? The answer is simple: lubricant. But not just any lubricant will do - you need to use a water-based lubricant with your silicone sex toy. Oil-based lubricants can break down the silicone, making it gummy and tacky. And who wants that? Nobody, that's who. So when you reach for the lube, make sure it's water-based, and your silicone sex toy will thank you for it.

How to take care of your sex toys?

As any sex toy owner knows, taking good care of your toys is essential for maintaining both their appearance and their functionality. Luckily, with a little TLC, your favorite vibrator or dildo can provide years of pleasure. Here are a few tips on how to take care of your sex toys:

1. Wash them regularly. Just like any other hygiene item, sex toys should be washed frequently to prevent the build-up of bacteria. Use warm water and mild soap, and take care to clean all nooks and crannies.

2. Store them properly. Sex toys should be stored in a cool, dry place out of direct sunlight. This will help to prevent them from drying out or developing mold.

3. Use the right lube. We recommend using a water-based lubricant with a silicone sex toy. Avoid using silicone-based lubes with silicone toys, as this can break down the material.

4. Inspect them regularly. Periodically check your sex toys for cracks or other damage. If you notice any damage, stop using the toy immediately and dispose of it properly.

By following these simple tips, you can help ensure that your sex toys stay in good condition for years to come.

Can I use a clitoral suction stimulator while pregnant?

As any expectant mother knows, pregnancy comes with a whole new set of rules and restrictions. From what you can eat to how you can exercise, everything is up for debate. So it's no surprise that many women have questions about what's safe when it comes to sex during pregnancy. And while there's no one-size-fits-all answer, we can say with confidence that using a clitoral suction stimulator is perfectly safe during pregnancy. As long as your pregnancy is relatively low-risk, there's no reason why you can't enjoy some ME TIME action. Just make sure to consult with your doctor first to make sure that using a sex toy is right for you.
In fact, many women find that their sex lives improve during pregnancy, thanks to increased blood flow to the pelvic region. So if you're looking for a way to spice things up during your pregnancy, a clitoral suction stimulator may be just what you need.

SHIPPING

Does effyes offer free shipping?

Yes yes yes! No one likes paying for shipping, so we've made it free for all AUS orders.

Is your order going international? Use the shipping calculator in checkout as we currently do charge shipping for international orders :(

 

How long will my order take to arrive?

Depends on where your order is going? Deliveries are faster if it's going to a metro area compared to rural. We've made a nifty table on our Shipping Page to give you a much more accurate picture of when you can expect your order to arrive

How is my order packaged (is it descreet?)

While we’re all about celebrating self-love at effyes, we understand if you’re not looking to broadcast it to the entire street. That’s why each package you receive from effyes will come in a plain white and unmarked box, care of ‘Goodness Group’. #sighofrelief

Do you ship internationally?

Yeah, we ship to most countries! :) The shipping price is dependant on the shipping address so head to the checkout to use our shipping calculator.

RETURNS & WARRANTY

Does effyes have a warranty policy

We provide a 1 year customer warranty from the date of purchase.

What if I don't like my toy?

Tough ta-ta's! JOKES! We offer a 90 day money back guarantee from the date of purchase. So if you feel that the product is not right for you, simply contact us to let us know, and we'll let you know how to return it.

Can I return my product for a refund?

We don't offer refunds for change of minds. However, we do have a 90 night stand so if during that time you feel the product isn't right for you, let us know and we'll let you know how to return it for a gift card of exchange.